Master Service Agreement

This Master Service Agreement (hereinafter “MSA”) is entered into by and between the signatory (hereinafter “Customer”) and the telecommunications service provider Copper Valley Telephone Cooperative and its subsidiaries, Copper Valley Telephone, Copper Valley Long Distance, and Copper Valley Wireless, dba Copper Valley Telecom (hereinafter “CVT”).

CVT agrees to provide service to Customer, and Customer agrees to purchase service – including but not limited to, wireless, landline, long-distance, internet, Wi-Fi, and Small Business IT (each, a “Service”; collectively, the “Services”) – subject to the terms and conditions of the MSA and in CVT’s general and special tariffs filed with the local state public service commission as modified from time to time. By accessing and using one or more Services provided by CVT, the Customer hereby agrees to be bound by CVT’s Master Service Agreement and the bylaws, policies, rules, and regulations of CVT as applicable, as updated from time-to-time by CVT. If updated, the MSA will be posted to CVT’s website at www.cvtc.org/terms-and-conditions. Customer agrees to pay the provider a monthly fee established by CVT for the Services; the fee may be updated from time to time by the provider. CVT reserves the right to modify or waive the requirements contained herein at any time and without notice.

Agreement

Customer agrees that any disputes under this agreement shall be resolved only by arbitration or small-claims court, and Customer waives any right to a judge or jury in any arbitration.

Customer should read MSA in full prior to signing this agreement. Any blank spaces for information should be filled in at the time of signing. The Customer is entitled to a filled-in copy of the MSA at the time of signing.

This agreement is covered by state and federal laws, and the Customer has the rights of a buyer under such laws.

Acceptable Use

This agreement is subject to, and incorporates by reference, CVT’s Acceptable Use Policy Customer Service Agreement, as they may be amended from time to time. Additional information can be obtained at www.cvtc.org/acceptable-use and www.cvtc.org/tariffs

Terms

The pricing, discounts, speeds, and usage allowances for Services are subject to change at the discretion of CVT. Customers may opt-in to promotions that may require a contract for a specified time and may have an additional addendum to the terms and conditions. If the Customer chooses to disconnect or discontinue Services before the term on the contract is up, Customer is liable for an early termination penalty.

Deposits

All new Customers who have not established credit with CVT through previous service must establish credit through one of the following methods:

• Customer may submit a letter of credit reference from another telephone or utility company with which the customer has had a recent account. If report is returned from the company as unfavorable the Customer will be required to pay a deposit as outlined below prior to the activation or reactivation of services.
• CVT will run a credit check or payment history review on the Customer. If credit check results are unfavorable or if the Customer has a previous unsatisfactory payment record with CVT, the Customer will be required to pay a deposit as outlined below prior to the activation or reactivation of services.

Deposits are payable in cash, money order or billed to a Visa or MasterCard credit card held in the Customer’s name. Deposit is eligible for a refund after one year of no late payments (12 consecutive months) or will otherwise be returned 60 days after termination of service.

• Landline & Long-Distance Service & Toll Deposit – Deposit amount is equal to two months of estimated toll and local services.
• Wireless Deposit – Deposit amounts may be up to $200 per wireless agreement based upon credit check.

Customers who do not reside within CVT’s service area may be required to pay a $1000 deposit per wireless agreement.

Billing Practices

Services are billed monthly by CVT. The monthly payment for Services is due and payable through the terms and conditions associated with CVT’s monthly billing statement. CVT invoices are available on the first business day of each month. Customers are given until the last day of the month to pay that month’s bill. Any overpayment will be applied to the next month’s bill.

CVT’s wireless usage cycle is from the 21st of one month through the 20th of the following month. Calls are rated and billed on the 1st of the next month. Device fees are billed in advance, with a one-month minimum, and are prorated for partial months.

Delinquencies, Disconnects, & Reinstatement

CVT considers accounts to be delinquent when a Customer fails to make any payments within fifteen days of the due date; Customer cancels the Agreement; CVT cancels the Customer Agreement for good cause; Customer breaches any covenant, representation or warranty hereunder, or default in the performance of any other obligation which is not cured within ten days after written notice to Customer; or CVT terminates Services for breach (each a “Default”). Upon a Default, CVT has the right to require the Customer to immediately pay the remaining balance due to CVT in full and pay CVT actual and reasonable costs of collection.

Customer credit card on file may be charged for all amounts more than 30 days past due. A $27 fee may be charged for returned checks and declined credit cards. Customer is responsible for all costs incurred by CVT for the collection of any unpaid account in Customer’s name or to the account.

Delinquent notices are mailed with the monthly statement. Disconnects take place between the 15^th and the 20^th of each month. The Customer agrees that Services disconnected for non-payment will be subject to having Customer’s deposit applied to and/or credit card on file charged. The credit card or bank account on file will be charged the full amount for the balance due.

In order to reinstate service interrupted for non-payment, Customer must bring the account current and provide for an additional cash deposit or agree to automatic credit card billing of the account, or both, at CVT’s sole discretion. A $10 fee is charged for each wireless line to be reconnected, and $25 for each landline, in addition to the full amount overdue.

Financed devices disconnected for any reason, including for non-payment, will be charged the full balance remaining on the device due with your next bill and/or before reconnecting your device, at CVT’s discretion. CVT also reserves the right to remove any promotional credits when reinstating disconnected devices.

Auto Pay Program

If the Customer chooses to enroll in the Auto Pay Program, the Customer authorizes CVT to use the bank, credit card, or debit card information provided to initiate payments from checking, savings, or credit card account between the 15th and 22nd day of each month.  This authority will remain in effect until the Customer notifies CVT in writing to cancel it. Upon receiving a written request to remove Auto Pay, CVT will, within three business days, cancel future automatic payments for the account. Customer can also stop payment by notifying their bank three days before CVT charges their account.  Customer understands that if CVT waived the service deposit because Customer agreed to Auto Payments, the Customer may be required to provide a cash deposit if Auto Payments are canceled.

Privacy Policy

CVT staff will ask for proof of identification prior to releasing Customer account or Services information. The Customer agrees to present picture identification when visiting a CVT office. The Customer agrees to provide a password or answer a security question when contacting CVT over the phone or the internet.

CVT staff may also call the phone number of record in the Customer’s account as a means of security verification or mail information to the billing address listed on the account (address needs to have been in effect for at least 30 days).

As additional safeguards, CVT will send a notification when Customer’s billing address, password, security question, or email address has changed. CVT requires a list of people authorized to receive information about Customer account and Services, signed by Customer.

Passwords must be a minimum of 8 characters long, including 3 numbers. Customer Service Representatives are available to assist you in setting up these safeguards. These safeguards are required by Order 07-0222 of the Federal Communication Commission (FCC).

CVT may use information on your account for target marketing unless the Customer has formally opted out of these campaigns. CVT will mail an annual opt-out card to all customers. Customer may contact CVT at any time to opt out of these campaigns. CVT will not share your information with any third party for marketing purposes.

Risk of Loss, Theft, or Damage

Customer bears the entire risk of loss, theft or damage to the devices or equipment that are purchased, financed or, leased from CVT. Customer is obligated to pay the remaining financed cost on lost, stolen or damaged devices. Customer is obligated to pay the current replacement cost for leased equipment.

Right to Discontinue Services

Customer bears the responsibility for ensuring that their personal Equipment does not pass on, through the CVT network, malware, spam, or other destructive programs. CVT reserves the right to suspend or discontinue Services without notice to Customer if CVT detects the passage of destructive programs as listed above, or any misuse or abuse of Services have occurred or if a hazard or danger to person, property, or network exists.

In addition, in the event of a CVT-initiated outage due to customer non-responsiveness during an outbreak, no service credits will be issued for the duration of the outage.

Bundled Services

Price is based on the speed and bundled discounts for which Customer is eligible. Removal of any portion of the bundled services used to determine internet discounts may increase your monthly pricing.

Liability

CVT is not liable for costs incurred or hardships faced by the Customer resulting from service interruptions. While we strive to provide reliable services, unforeseen circumstances may lead to temporary disruptions. Customer acknowledges and agrees that CVT shall not be held responsible for any direct or indirect consequences, financial losses, or inconveniences arising from such interruptions.