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Voicemail Quick Reference Guides

Wireless Voicemail Guide

Select the voicemail icon on your status bar, or dial your phone number.

Making the move to RINA? Don't leave your voicemails behind.

Backup Instructions

The wireless voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers. When you have one or more unheard voice messages waiting, your phone will display a voicemail icon in the status bar at the top of your phone screen.

  • Select the voicemail icon on your status bar, or dial your phone number.
  • Enter your voicemail password.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed in the section below.
ActionKey
Play inbox messages1
Send messages2
Work with greetings3
Mailbox settings4
Access deleted messages6
Log on as a different user7
Exit voicemail system*

While listening to your voicemail messages, the following options are available:

ActionBefore MessageDuring MessageAfter Message
Skip messages#

(Skips header goes to message body)

#

(Skips to next message)

N/A
Save message & go to next messageN/A22
DeleteN/A33
Play inbox messages1N/A1
Work with greetingsN/A56
Mailbox settings3

(from main menu)

N/AN/A
Return to main menu000
Menu, Exit voicemail system*

(repeatedly depending on how deep in menu you are)

**
  • Access your voicemail box.
  • From the Main Menu, press 3 or 4 to change your settings.
  • Press 2 to change your PIN.
  • Access your voicemail box.
  • From the Main Menu, press 3.
  • To set up a personal greeting press 2.
  • To change the recording of your name press 3.
  • To use the defaulted system greeting press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.

While listening to your messages, you have the option to forward a copy to another recipient. Please note that both the sender and recipient must be RINA subscribers for this feature to work.

  • To Forward the current message, press 5.
  • Enter an extension number or Distribution Group Number.
  • Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send or press 1 for delivery options, followed by # to send. Delivery options include the following:
ActionKey
Review the message1
Mark message as urgent2
Mark message as private3
Re-record your message4
Request a delivery report5
Request a read report6
Add or remove recipients7
Schedule the message to be delivered in the future9
Send the message as is#
Exit or cancel press*

Download a printable voicemail quick reference guide

Landline Voicemail Guide

Dial 822-6245(MAIL) or 835-6245(MAIL) to access your mailbox.

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers (see page 2). When you have one or more unheard voice messages waiting, your phone will display a solid red light on the top of the phone.

FROM YOUR OWN PHONE

  • Press the Messages button or dial *99.
  • Enter your voicemail password.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed in the next column

FROM ANOTHER PHONE

  • From an external phone either:
    • Dial the voicemail access number specified by your Administrator.
    • Dial your company’s main telephone number and press # (if your company has configured it this way)
  • When prompted, enter your 10 digit number.
  • When prompted, enter your voicemail password + #.
  • If you have new messages, the messages will be identified.

After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed in the next column.

ActionKey
Play inbox messages1
Send messages2
Work with greetings3
Mailbox settings4
Access deleted messages6
Log on as a different user7
Help0
Exit voicemail system*

While listening to your voicemail messages, the following options are available:

ActionBefore MessageDuring MessageAfter Message
Skip messages#

(Skips header goes to message body)

#

(Skips to next message)

N/A
Reply to messageN/A44
Save message & go to next messageN/A22
DeleteN/A33
Play inbox messages1N/A1
Work with greetingsN/A56
Mailbox settings3

(from main menu)

Access Deleted Messages4

(from main menu)

Log on as a different user6

(from main menu)

N/A

After playing a deleted message, 2 to save, 3 to permanently erase

Help7

(from main menu)

Return to main menu000
Menu, Exit voicemail system*

(repeatedly depending on how deep in menu you are)

**
Increase volumeN/AN/A
Slow playbackN/AN/A
Pause playbackN/AN/A
Speed PlaybackN/AN/A
Skip back 5 secondsN/AN/A
Skip forward 5 secondsN/AN/A
  • While listening to a message, you can call the person back by pressing 4 and selecting option 1.
  • This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.
  • Access your voicemail box.
  • From the Main Menu, press 4 to change your settings.
  • Press 3 for security options.
  • Press 1 to change the PIN.
  • Access your voicemail box.
  • From the Main Menu, press 3.
  • To set up a personal greeting press 1.
  • To set up a system generated greeting or to change the recording of your name press 3.
  • To change the greeting that callers hear when you’re busy press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.

While listening to messages, you can send a copy of the message to another recipient.

  • To Forward the current message, press 5.
  • Enter an extension number or Distribution Group Number.
  • Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send or press 1 for delivery options, followed by # to send. Delivery options include the following:
ActionKey
Review the message1
Mark message as urgent2
Mark message as private3
Re-record your message4
Request a delivery report5
Request a read report6
Add or remove recipients7
Schedule the message to be delivered in the future9
Send the message as is#
Exit or cancel press*

Download a printable voicemail quick reference guide

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